Customer
Care
Every Serena Fox piece is thoughtfully designed to be cherished for a lifetime. Inspired by the beauty and movement of the ocean, our jewellery is handcrafted using precious metals and carefully selected gemstones to create timeless pieces made to be worn, loved and passed on.
With the right care, your jewellery will retain its beauty for generations. Below you'll find guidance on sizing, bespoke commissions, gifting, delivery and caring for your Serena Fox jewellery.
Ring Sizing
Measuring Your Ring Size
The most accurate way to determine your ring size is by visiting a local jeweller for professional sizing. Alternatively, you can measure a ring you already wear on the intended finger and compare it to our sizing guide.
Keep in mind that fingers naturally change size throughout the day and across the seasons. Warm weather can cause fingers to swell slightly, while colder temperatures may make them appear smaller.
Ring Resizing
Many Serena Fox rings can be resized after purchase, although this depends on the design and gemstone setting. Some eternity rings and intricate designs cannot be altered.
If you're unsure, please contact us before purchasing and we'll be happy to advise.
Between Sizes?
If your measurement falls between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
Wider Bands
Wider rings often fit more snugly than narrow bands. If purchasing a wider design, you may wish to consider sizing up by half a size.
Surprise Gifts & Engagement Rings
Planning a surprise? If you're purchasing a ring as a gift or proposal, we'd be delighted to help you estimate the correct size. Please get in touch before placing your order.
Ring Resizing
Many Serena Fox rings can be resized after purchase, although this depends on the design and gemstone setting. Some eternity rings and intricate designs cannot be altered.
If you're unsure, please contact us before purchasing and we'll be happy to advise.
Try Bespoke
Create something truly personal with our bespoke jewellery.
Whether you're designing an engagement ring, remodelling inherited jewellery or creating a one-of-a-kind piece inspired by your own story, we'll guide you through every step of the journey.
What to Expect
During your consultation we'll discuss:
Your ideas and inspiration
Lifestyle and design preferences
Gemstone options
Metal choices
Budget
Timescales
Following your consultation, we'll develop your design before bringing your piece to life through expert craftsmanship.
Appointments
Appointments are available by arrangement.
If you'd like to begin your bespoke journey, please contact us to arrange a consultation.
Bespoke Timeline
Every bespoke commission is handcrafted to order.
As each piece is unique, lead times vary depending on the complexity of the design, but we generally recommend allowing 8–12 weeks.
If your piece is required for a particular date, please let us know when making your enquiry and we'll do our best to accommodate your timeline.